Return Policy
Clear & Simple
Al Sakeena Collection offers 30 Days simple and transparent return policy. We accept returns in following conditions.
1. Product is damaged / Missing parts.
2. Product quality is not up to the mark.
3. Product is different from what we have shown in the Video.
4. None of the above and you just want to return
Well Yes you read that right, you can return the product back if there is not even an issue and you just want to return it for any reason, we will still accept your return in 15 Days.
How To Return ?
Dispatch the product to our official address
To : Al Sakeena Collection
Address: 90 C Block Citi Housing Sargodha Road, Faisalabad.
Contact #: 0321-7204149
Share The Tracking no through whats app ,instagram or Facebook.
Who will pay the return charges ?
So the next question is who will pay the courier charges for the return ?
There are 2 conditions for this
1. If there is no fault from our side and you just want to return it as change of mind or don’t like the quality. In this condition you have to pay the courier charges we will just return your product refunds to you.
2. If there is an issue with the product and its the companies fault like the product is damged or any part is missing than Al Sakeena Collection will pay the courier charges which will be returned to you along with the product refund.
How will you get the payment back ?
Once we get the product back we will check it if you have returned the complete product and the return Note is in there with proper reason, Afterwards our representative will call you on the details you have mentioned on the Note. He/She will ask you to provide the bank account number in which you want your payment back. You can also choose Easy Paisa or Jazz Cash services for refunds.
How long will it takes to get the refund ?
Once all the process is completed we will start your refund and it could take about 30 Working Days for the Refund to transfer into your account of other medium which you already selected in the above phase.
I will change my dress
Sorry I think it,s for winter but it’s for summer so kindly now I want to return it back ,
I have order a dress but I didn’t receive yet it’s almost 6 days.
ma’am kindly tell us your order no
I wanted to exchange my parcel bcs I’ve received medium size but we need small size….
sure ma’am kindly tell us your order no